Complaints Policy

Complaints Policy

COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01454 279162 or write to us at 17 Oxbarton, Stoke Gifford Bristol BS34 8RP
or email us at allworks@virginmedia.com

We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues that have been raised.

Dispute Resolution Scheme
As a Which? Trusted trader we have a range of support services available to us and our customers.  One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.  This is a free service for the customer offered by Dispute Resolution Ombudsman, an approved government scheme.  Further information about the ombudsman can be found at disputeresolutionombudsman.org/whichtrustedtraders or by telephoning them on 03332413209.